Support
How to reach us
Email support in English, Portuguese and Spanish, answered by the people who build the product.
- Support
- support@freeboardsoftware.com
- Security
- security@freeboardsoftware.com
- Hours
- Mon–Fri, 09:00–18:00 BRT (UTC−3)
- Languages
- English · Português · Español
What to include in a ticket
- Your Atlassian instance URL.
- App name and version.
- A screenshot or the exact error message.
- What you expected to happen.
Response targets
First human response, not resolution: P1 within 24 hours, P2 in 1 business day, P3 in 2 business days, P4 in 5 business days. We keep you informed at least every two business days until the ticket is closed.
Service Level Agreement
— Version 1.0 · English prevails
— Same commitments in all three languages
We do not provide telephone support
Requests arriving by any other channel — social media, personal email, the Atlassian Community — are redirected to support@freeboardsoftware.com, and the clock starts when they arrive there.